Please enclose hardware in original packaging and/or be sure to use non-static packaging and send items to the address below:
Attn: OmniNet Returns Clerk
1315 Hot Spring Way #107
Vista, CA 92081
^Include RMA # given to you from support team on shipping label^
- OmniBridge hardware
- Power Supply
- Original packaging (if available)
- RMA# (get from Support Team) and reason for return/reference to service ticket
Here's some tips from UPS just for your reference on packaging electronic devices.
***It would be good to remind the partner that the hardware charge will continue to be billed monthly until we receive the hardware back. And to ask for the tracking number so we can better track the return.