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Setup and Installation Assistance

Summary

For PSA Certified Partners, OmniBridge installation assistance is included at no charge during normal business hours.  After-hours setup assistance is available for an additional charge*

For Non PSA-Certified Partners, OmniBridge installation assistance is provided via service ticket during normal business hours. Phone Setup Assistance and After-hours setup assistance is available for an additional charge*

In all cases Partners should make reasonable efforts to review installation documentation for their selected product type and are thereafter encouraged to contact our support team with any additional questions before deploying live to a customer's production network.

 

Requirements

Before production cutover, partners should have made reasonable efforts to understand their customers network.  Partners should make due diligence to understand their customers network before proceeding with production cutovers to avoid unplanned service outages for their customer.  Partners should be prepared for by performing a network/site discovery to include variables such as:

- Statically configured devices on customer premise

- Access to hosted Domain Naming Services (For public IP updates)

- Identify any in use 3rd Party VPNs/Site-to-Site VPNs*. 
       *Prerequisite: Due to the complex nature and 3rd party resource dependency of external site-to-site tunnels, at least 2 full business days are typically required to coordinate, build, and test site to site tunnels.  Partners should build these prior to production site deployment

- Access to ISP hardware and support channels

- Access to local DHCP and DNS servers (Verify ISP DNS servers are NOT used)

- Others

 

Special note: OmniNet cannot be held liable for failure of partners audit or a network discovery to account for critical changes necessary during production cutovers.  OmniNet will perform reasonable efforts during cutovers to assist partners adjust for unexpected change requirements.  However, OmniNet is only responsible for deploying OmniNet rendered services, verifying their accessibility from the customers network, and functionality with our services.  OmniNet recommends partner have ready access to vendor support for any critical applications that may be affected during production cutovers so that vendors can collaborate rapidly to solve any service disruptions.

 

*Setup Assistance Matrix

 

Please note, OmniNet assistance needs to be scheduled ahead of time to be able to confirm resource availability.  After hours installations need to be scheduled and confirmed at least 1 full business day in advance.

 

If you require assistance with your installation, use our calendar to schedule an appointment: http://install.omninet.io/

 

 Business hours are Monday thru Friday 9AM EST to 6PM EST (Excluding U.S. holidays)

 

Partner Setup Assistance Pricing - Prices below subject to partner discount level

Type Business Hours After Hours 
(Up to 2hrs to installation assistance per site)
On-site Installation
(Up to 2hrs to installation assistance per site)

OmniWAN

$99

$249 per site


*$249 hr rate after 2 hrs

Contact Sales

 

*PSA Certified Partner Setup Assistance Pricing - Prices below subject to partner PSA certified discount level

Type Business Hours

After Hours
(Up to 2hrs to installation assistance per site)

On-site Installation
(Up to 2hrs to installation assistance per site)

OmniWAN

Free

$249 per site

*$249 hr rate after 2 hrs

Contact Sales

 

 Please contact your OmniNet sales agent to discuss setup assistance service charges.

 

 

*Contact your OmniNet sales agent to discuss partner certification

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